At Orna, we facilitate beauty and wellness services where products may be included as part of the service package. This Shipping and Returns Policy outlines how products are provided to customers and our guidelines regarding product verification.
1. Product Collection and Verification
1.1 Product Delivery:
- Products included as part of a service package will be provided by the partner to the customer at the time of service.
- Customers must verify the product and ensure it meets their expectations during the service appointment.
2. Customer Responsibilities
2.1 Verification at Service:
- Customers are responsible for inspecting the product at the time of service.
- Any concerns or issues with the product must be raised with the partner immediately during the service appointment.
2.2 No Return Policy:
- Once the product has been accepted by the customer during the service appointment, no returns or exchanges will be accepted.
- Orna does not entertain return requests for products provided during service appointments.
3. Damaged or Defective Products
3.1 Immediate Notification:
- If a product is found to be damaged or defective during the service appointment, customers must notify the partner immediately.
- The partner will assess the issue and, if feasible, provide a replacement product on the spot.
3.2 After-Service Issues:
- Orna and the partner are not responsible for issues related to the product after the service appointment.
- Customers must raise any concerns about the product’s quality or condition during the service appointment.
4. Contact Us
For any questions or assistance regarding product verification or issues during service appointments, please contact our customer support team:
- Email:the.orna.life@gmail.com
- Phone: +91-91608 88888