At Orna (“Company”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.
1. Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
1.1 Personal Information: When you register on our platform, book services, or communicate with us, we may collect personal information such as your name, email address, phone number, and payment details.
1.2 Service Data: Details about the services you book, including your preferences, appointment dates, and feedback.
1.3 Usage Data: Information about how you use our platform, such as your IP address, browser type, pages visited, and interaction data.
1.4 Location Data: If you allow it, we may collect location data to provide location-based services (e.g., finding nearby service providers).
1.5 Communications: Records of your communications with us, including support requests and feedback.
2. How We Use Your Information
We use your information for various purposes, including:
2.1 Providing Services: To process your bookings, facilitate service delivery, and manage your account.
2.2 Improving Our Services: To understand how our services are used and to enhance user experience.
2.3 Marketing and Promotions: To send you promotional materials, newsletters, and special offers that may interest you. You can opt-out of these communications at any time.
2.4 Legal Compliance: To comply with legal obligations and to protect the rights and safety of Orna, our users, and others.
2.5 Customer Support: To respond to your inquiries, manage complaints, and provide customer service.
3. Sharing Your Information
We may share your information with:
3.1 Service Providers: Partners and third-party vendors who assist us in providing our services (e.g., payment processors, service providers).
3.2 Legal Obligations: Authorities if required by law or to protect our rights and the rights of others.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
3.4 Marketing Partners: With your consent, we may share information with partners to offer co-branded services or promotions.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security reviews. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
5. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We will delete or anonymize your data when it is no longer needed for these purposes.
6. Your Rights and Choices
You have the following rights regarding your personal data:
6.1 Access and Correction: You can access and update your personal information through your account settings or by contacting us.
6.2 Deletion: You can request the deletion of your personal data, subject to certain legal and operational constraints.
6.3 Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
6.4 Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
6.5 Objection and Restriction: You can object to or request the restriction of processing your personal data under certain circumstances.
7. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children under 18. If you believe we have collected such information, please contact us, and we will take appropriate steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the new policy on our platform and updating the “Effective Date” at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
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- Email: the.orna.life@gmail.com
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- Phone: +91-91608 88888