These Terms and Conditions (“Terms”) govern your use of the services provided by Orna (“Company”, “we”, “our”, or “us”). By accessing or using our platform, you agree to be bound by these Terms.
1. Registration and Account
1.1 Eligibility: To use our services, you must be legally capable of entering into binding contracts under Indian law. If you are a minor, you may use our services only with the involvement of a parent or guardian.
1.2 Account Creation: You must provide accurate, complete, and up-to-date information during the registration process and keep your account information updated at all times.
1.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must promptly notify us of any unauthorized use or security breach.
2. Use of Services
2.1 Service Booking: You agree to book services in good faith and honor any scheduled appointments. You must ensure that the details provided for bookings are accurate and complete.
2.2 Compliance with Laws: You must comply with all applicable laws and regulations while using our services, including those pertaining to consumer rights and data protection.
3. Payments
3.1 Service Fees: You agree to pay the service fees as specified at the time of booking. All payments must be made in accordance with our payment policies, which are outlined at the point of purchase.
3.2 Taxes: You are responsible for any applicable taxes associated with your use of our services. Taxes will be clearly displayed at the time of booking, as required by law.
4. Cancellations and Refunds
4.1 Cancellation Policy: You may cancel your booking in accordance with our cancellation policy. Refunds, if applicable, will be processed as per our refund policy, which is available on our website and at the point of booking.
4.2 Partner Cancellations: If a Partner cancels your booking, we will notify you as soon as possible and attempt to reschedule the appointment. If rescheduling is not possible, we will provide a full refund as per our policy.
5. Customer Conduct
5.1 Respectful Interaction: You agree to interact respectfully with Partners and other users of our platform. Any abusive, threatening, or inappropriate behavior towards Partners or other customers will not be tolerated and may result in suspension or termination of your account.
5.2 Prohibited Activities: You must not engage in any illegal, fraudulent, or prohibited activities while using our services. This includes, but is not limited to, misusing our platform, attempting to bypass security measures, or violating any applicable laws or regulations.
6. Intellectual Property
6.1 License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial purposes. This license is subject to compliance with these Terms.
6.2 Restrictions: You may not copy, modify, distribute, or create derivative works based on our content or platform without our express written permission. This includes any attempt to reverse engineer or exploit our platform.
7. Limitation of Liability
7.1 Disclaimer: To the maximum extent permitted by Indian law, we disclaim all liability for any damages or losses arising from your use of our platform or services. This includes direct, indirect, incidental, consequential, or punitive damages.
7.2 Indemnity: You agree to indemnify and hold Orna harmless from any claims, damages, or losses arising from your breach of these Terms or your use of our services. This includes any legal fees or costs incurred by Orna in connection with such claims.
8. Governing Law and Dispute Resolution
8.1 Governing Law: These Terms are governed by and construed in accordance with the laws of Visakhapatnam, Andhra Pradesh, India.
8.2 Jurisdiction: Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Visakhapatnam.
8.3 Dispute Resolution: The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms through mediation or arbitration before initiating any formal legal proceedings.
9. Changes to Terms
We may update these Terms from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of significant changes, and your continued use of our platform constitutes acceptance of the revised Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at:
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- Email: the.orna.life@gmail.com
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- Phone: +91-91608 88888